In 1998, Pictorial embarked on a plan to implement a continuous improvement process. Our dedication to providing our clients with solutions from a world-class printing partner, it led us to the International Organization for Standardization . Registration for ISO 9001:2000, the Quality Management System, involves written documentation of all procedures used to ensure repeatable performance for our product. Once written, it is required that all employees are trained and then audited by an outside, accredited organization. To confirm that the Quality Management System is suitable, effective and continually improving, the outside auditors are retained to perform biannual reviews.

Pictorial Offset's quality philosophy involves a defect prevention approach rather than inspecting quality into the product at a later stage. At Pictorial Offset, print quality is the responsibility of everybody involved on a job. In order to recognize and reward employees when they go "beyond the call of duty", Pictorial has implemented a Find-a-Mistake Program. This policy empowers any employee to stop a job in progress, regardless of schedule, and correct a mistake before it is released to the public. As a result Pictorial's clients have been saved over $1 million annually.

Additional information on the International Organization for Standardization can be found at their web site, located at www.iso.ch.